Please note that we print all orders on-demand; there is typically a 2-10 day window in which the items you order are being printed and prepared for shipment. 

A customs duty fee may be applied when you receive your order. Unfortunately, we have no control over this and cannot reimburse you for this expense.
We are not responsible for any conversion rates charged by your credit card company, PayPal, or any other payment company.

We accept most exchanges and returns as long as the item is still in like-new condition and hasn’t been visibly worn. Unfortunately, we cannot accept exchanges or returns outside of 30 days from when your order was received. We do not accept returns for Gift Cards or Custom Orders.

Our goal is to make exchanges and refunds as easy as possible for you. Please email moo & mugs at to let us know what’s going on and we’ll figure out the best and most timely way to get everything resolved for you.